Contact the ren. team
If something looks wrong, is unclear or does not work, tell us.
How to reach us
- Email: hello@reneducation.com
- WhatsApp (the fastest way, especially for problems):
- Natasha: +65 8310 9048
- Eu En: +65 9818 5784
- In ren.: click Report Bug in the left sidebar.
What to put in your message
The more of these you include, the faster we can help:
- Your school and your name.
- The class name.
- The assignment name, and the student's name if it is about one script.
- What you did just before the problem, and what you expected to happen.
- A screenshot of the screen, including any error message.
- The web address of the page (copy it from the bar at the top of your browser).
Marks look off?
Tell us which assignment and question, so we can look at the same scripts you see.
What you can contact us about
- Marks that seem wrong: a score or comment from ren. that does not match your answer scheme (your marking scheme).
- Bugs: something that does not load, an error message, or a button that does nothing.
- Ideas: anything that would make ren. work better for your subject.
What's next
- Troubleshooting: try these fixes first
- FAQ: quick answers to common questions